Request Account Deletion

This page explains how a Smart VC user can request account deletion or deactivation. Smart VC accounts are provisioned for official Village Council and District Administration duties, so requests are reviewed in line with account handover, public-record retention, audit, and security obligations.

In most cases, an approved request results in account deactivation: the user can no longer log in, while official records and audit history remain retained as required by the Smart VC governance model.

You may submit a request if:

• You are the Smart VC account holder.
• You are an authorised District Admin or Council President requesting deactivation after a user leaves office or changes role.
• You believe an account was created incorrectly or should no longer have platform access.

Send your request to info@lushaitech.com with the information below so the support team can verify and process the request.

• Full name of the account holder.
• Registered mobile number used for Smart VC OTP login.
• Village Council name and district, if applicable.
• Current or most recent Smart VC role.
• Reason for requesting account deletion or deactivation.
• Whether the request is made by the account holder, Council President, or District Admin.

Do not include OTP codes, passwords, Aadhaar numbers, bank account details, or unrelated sensitive documents in the request email.

After receiving a request, Smart VC support will:

• Verify the identity and authority of the requester.
• Check whether the account is tied to an active role, pending handover, or official records that require continuity.
• Coordinate with the relevant District Admin or Council President where an administrative approval is required.
• Deactivate the account when the request is approved and record the action in the audit trail.

Account deletion requests may take up to 30 days to review and process. Completion time may vary where handover verification, official approval, or legal review is required.

Account deactivation does not remove official Village Council records or District Administration records. The following information remains retained where required:

• Meeting minutes, resolutions, works records, and cashbook rows.
• District announcements and official correspondence metadata.
• Attachments linked to official records or correspondence.
• Audit trail entries identifying actions performed in Smart VC.
• Identity and appointment references required to preserve historical accountability.

Private one-to-one messages are not transferred to a successor after account deactivation, but they may remain retained under the platform's retention and security policies.

For more detail about data collection, retention, account lifecycle, and user rights, please review the Privacy Policy.

To submit a request, email info@lushaitech.com.

Please use the subject line “Smart VC account deletion request” and include the required details listed in this page.