Sign-in and account access
OTP delivery, a locked OTP challenge, account deactivation, role changes, or access after a handover.
Contact and support
How can we help?
Contact Smart VC support for account access, official workflow, privacy, or technical issues. Include enough context for us to identify the problem, but never send an OTP or unrelated sensitive information.
What we can help with
Choose the closest topic in your email subject and describe what you were trying to do, what happened, and when it occurred.
Official records and correspondence
Incorrect VC context, missing records, attachment access, announcements, conversations, or audit history.
Privacy and account requests
Questions about personal data, privacy rights, or an account deletion or deactivation request.
Technical support
Unexpected errors, unavailable pages, upload failures, assistant issues, or other platform problems.
Current safeguards
Rate-limit rules
These limits protect sign-in and assistant availability. A rolling period is measured backward from the time of the new request; it is not tied to the top of the clock hour.
OTP sign-in
- A new OTP can be requested after a 30-second cooldown.
- A registered mobile credential can request up to 10 OTPs in a rolling 60-minute period.
- Each OTP expires 10 minutes after it is issued.
- Each OTP challenge allows up to 8 failed verification attempts. After that, the challenge is locked and a new OTP is required.
Tier 1 assistant
- Each authenticated person can send up to 30 assistant messages in a rolling 60-minute period.
- Each person can keep up to 20 active assistant sessions.
- A session can contain up to 100 stored messages in total, including user and assistant messages. Start a new session when that limit is reached.
If a rolling hourly limit is reached, wait until earlier requests fall outside the preceding 60 minutes. Support cannot verify an OTP for you or bypass identity and appointment checks.
Include in your support request
- Your full name and current Smart VC role.
- Your Village Council and district, where applicable.
- The page or workflow affected and the approximate time.
- The visible error message and request ID, if one is shown.
- A screenshot with sensitive information hidden.
Do not send sensitive information
Never email OTP codes, access or refresh tokens, passwords, Aadhaar numbers, bank details, raw device tokens, private keys, or unrelated official documents. Smart VC support will not ask for your OTP.
Privacy or account deletion request?
Review the relevant policy and submission requirements first.